Refund policy
1.Return Window
An eligible item may be returned within 30 calendar days after the carrier’s recorded delivery date. A return request must be emailed to info@brittanysglow.com within that 30-day period.
2.Return Eligibility
Because beauty and grooming tools may come into direct contact with the skin, eyes, lips, scalp, or hair, a standard return is eligible only when the item is unused, unwashed, unaltered, and in its original condition. The original packaging, protective cover, case, accessory, instruction, component, and promotional item included with the purchase must be returned with the product.
If a tool was sold with a hygiene seal, tamper-evident closure, or protective film, that protection must remain intact. A tool without a seal may still qualify when the outer packaging has been opened, provided the tool has not been used or tested on a person and otherwise satisfies this Policy. Proof of purchase from brittanysglow.com is required.
3.Items Not Eligible for a Standard Return
The following items are not eligible for a buyer-remorse return:
Tools that have been used or tested on a person, washed, disinfected, altered, repaired, or contaminated.
Tools showing cosmetic residue, hair, skin oils, moisture, odor, wear, staining, scratches from use, or other signs of contact or use.
Products with a broken or removed hygiene seal, tamper-evident closure, or protective film when the product was sold with that protection.
Items not in their original condition or missing packaging, protective covers, cases, accessories, components, instructions, or included promotional items.
Items damaged after delivery through misuse, improper storage, accident, or failure to follow instructions or warnings.
Items returned after the 30-day return window.
Products not purchased directly from brittanysglow.com.
These restrictions do not limit remedies that apply to a damaged, defective, or incorrect item or any right that cannot legally be excluded.
4.How to Request a Return
Email info@brittanysglow.com before sending a package. Include:
The order number.
The name and email address used for the order.
The item to be returned.
The reason for the return.
Photographs when the item is damaged, defective, incomplete, or incorrect.
If the return is eligible, return authorization and mailing instructions will be provided by email. Returns are made by mail. Customers may use a trackable carrier of their choice for a buyer-remorse return. The package must be handed to the return carrier within 14 calendar days after authorization.
Do not mail a return without authorization. A package sent without authorization or to an address not included in the return instructions may be delayed, refused, or returned to the sender.
Return address:521 Greenhill Drive, Hattiesburg, MS 39402, US
5.Return Shipping Costs
For a buyer-remorse return, including a change of mind, ordering the wrong item, or no longer wanting the product, the customer is responsible for return shipping. brittanysglow.com does not provide a prepaid label for a buyer-remorse return.
If brittanysglow.com sent the wrong item or the item arrived damaged or defective, brittanysglow.com will provide a prepaid return label or another return method at no cost after the claim is approved.
6.Restocking Free
brittanysglow.com does not charge a restocking fee for an eligible return.
Damaged, Defective, Incomplete, or Incorrect Orders
Contact info@brittanysglow.com within 7 calendar days after delivery if an item arrives damaged, defective, incomplete, or different from the item ordered. Include the order number and clear photographs of the item, packaging, and shipping label. Keep the product and packaging until instructions are provided.
After review, brittanysglow.com may provide a prepaid return label and issue a refund, as appropriate. A minor package variation that does not change the ordered product is not by itself an incorrect-item claim.
7.No Direct Exchanges
brittanysglow.com does not process direct exchanges. To obtain a different item, model, size, color, set, or quantity, return the eligible original item under this Policy and place a new order separately. The new order is charged independently and is subject to current price and availability.
8.Return Inspection and Refund Timing
Approved refunds will be issued to the original payment method within 10 business days after the returned item is received. Please note that processing times may vary depending on your payment provider.
9.Refund Amount
An approved refund includes the amount paid for the returned item and any tax attributable to that item. Standard shipping for eligible United States orders is free, so no standard outbound shipping charge is deducted or refunded. Customer-paid buyer-remorse return shipping is not refundable. No restocking fee is charged.
If a promotional discount applied to several items, the refund will reflect the discount allocated to the returned item. A refund cannot exceed the amount actually paid for the returned item.
10.Original Payment Method
Refunds are issued only to the original payment method unless applicable law requires another method. If the original account is closed or replaced, the customer should contact the bank, card issuer, or wallet provider after the refund is issued.
11.Canceled Orders
A cancellation request must be emailed to info@brittanysglow.com within 24 hours after the order is placed. Include the order number. A request is not guaranteed if processing or fulfillment has begun.
If cancellation is approved before shipment, the order will be canceled and the payment will be voided or refunded to the original payment method. If the order has already shipped, the customer must wait for delivery and request an eligible return under this Policy.
12.Shipping Address Changes
A request to change the shipping address must be emailed to info@brittanysglow.com within 24 hours after the order is placed. Address changes are not guaranteed after processing begins. For payment security, brittanysglow.com may cancel the order and ask the customer to place a new order with the correct address.
13.Late or Missing Refunds
If an approved refund has not appeared after 10 business days from the refund-issued notice, the customer should first contact the bank, card issuer, or wallet provider. If the provider cannot locate the refund, email info@brittanysglow.com with the order number.
14.Consumer Rights
This Policy does not limit any warranty, remedy, or consumer right that cannot be excluded under applicable law.
15.Contact
Email: info@brittanysglow.com
Phone: +1 (508) 374-3161
Street Address: 521 Greenhill Drive, Hattiesburg, MS 39402, US
Support hours: Monday–Friday, 9:00 AM–6:00 PM (UTC-5), excluding public holidays.