Shipping policy

1.Shipping Area

brittanysglow.com offers free standard shipping to eligible addresses across the United States. Orders cannot be shipped or delivered to APO, FPO, or DPO military addresses in the AA, AE, or AP regions. If an address is not supported, the order may be declined or canceled and any collected payment will be refunded to the original payment method.

2.Shipping Cost

Standard shipping is free for eligible United States orders. There is no standard shipping or handling charge for those orders. Any optional charge, if a different service is made available, will be clearly displayed before payment is submitted.

3.Order Cutoff Time

The order-processing cutoff is 6:00 PM (UTC-5), Monday through Friday, excluding public holidays.

An order placed before 6:00 PM (UTC-5) on a business day enters the processing schedule that business day after payment and order details are verified. An order placed after the cutoff, on a weekend, or on a public holiday enters the processing schedule on the next business day.

4.Processing Time

Orders normally require 1–2 business days to verify, prepare, pack, and hand over to the carrier. Processing time begins according to the cutoff rule above. Business days are Monday through Friday and exclude public holidays.

5.Transit Time

Standard transit normally takes 4–7 business days after the carrier accepts the package. Business days do not include weekends or public holidays.

6.Total Estimated Delivery Time

The total estimated delivery time is 5–9 business days, consisting of 1–2 business days for processing plus 4–7 business days in transit. This estimate begins when the order enters the processing schedule. Delivery estimates are not guarantees and may be affected by severe weather, carrier disruptions, high-volume periods, address problems, security reviews, or events outside reasonable control.

7.Carriers

To deliver orders safely and reliably, brittanysglow.com works with established carriers, including UPS, FedEx, and their freight partners. The carrier used for a particular order depends on the destination, package, and available service.

8.Order Confirmation and Tracking

An order-confirmation email is sent after a valid order is received. A shipping-confirmation email with tracking information is sent when tracking becomes available. Tracking may take up to 48 hours after the shipping email to show the first carrier scan.

9.Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout. Requests to change an address must be emailed to info@brittanysglow.com within 24 hours after the order is placed. Include the order number and corrected address.

Address changes are not guaranteed once processing or fulfillment has begun. For security, brittanysglow.com may require verification and may cancel the original order so the customer can place a new order with the correct address. brittanysglow.com cannot redirect a package after the carrier has accepted it.

10.Order Cancellations

Cancellation requests must be emailed to info@brittanysglow.com within 24 hours after the order is placed. A cancellation is not guaranteed if processing or fulfillment has begun. If an order has already shipped, it must be handled under the Return and Refund Policy after delivery.

11.Delivery and Carrier Scans

The carrier’s tracking record is used to determine delivery status. Customers should promptly check the delivery location, household members, building reception, parcel locker, and nearby safe areas if tracking shows “delivered” but the package cannot be found. If the package remains missing, contact info@brittanysglow.com so the available carrier-review options can be explained.

12.Delays

If an order is delayed beyond the stated estimate, email info@brittanysglow.com with the order number. The support team will review the tracking information and, when appropriate, open an inquiry with the carrier. A carrier inquiry must be completed before a package is treated as lost.

13.Damaged Packages or Incorrect Items

If an order arrives damaged, defective, incomplete, or different from the item ordered, contact info@brittanysglow.com within 7 calendar days after delivery. Include the order number, a description of the issue, and clear photographs of the item, packaging, and shipping label. Eligible claims are resolved under the Return and Refund Policy.

14.Contact

Email: info@brittanysglow.com

Phone: +1 (508) 374-3161

Street Address: 521 Greenhill Drive, Hattiesburg, MS 39402, US

Support hours: Monday–Friday, 9:00 AM–6:00 PM (UTC-5), excluding public holidays.